Kingston Acronis

Data backup software and disaster recovery solutions help you back up hard disk drive files, provides system disaster recovery, creates image drives in Windows and Linux. If Acronis True Image HD ceased running or produced errors, its files might be corrupted. To repair this problem, you first have to recover the program. To do this, run Acronis True Image HD installer again. It will detect Acronis True Image HD on your computer and will ask you if you want to repair or remove it. Removing Acronis True Image HD.

Comments: 1

I purchased a Kingston SSD starter kit off of Amazon.

Kingston Acronis Software

I initialized the SSD in Windows Disk Management.

I downloaded, installed, and launched Acronis. I selected my laptop's HDD as the source disk and the Kingston SSD as the Destination Disk. I get a preview showing the SSD with my current HDD's data on it, so I know the software is recognizing both drives. I'm also connecting the SSD to my laptop via USB with the enclosure that came with the starter kit.

Kingston Acronis Activation Key

I click proceed, and then get a Comupter Restart Required dialogue box, and I am forced to restart. I've read that the restart is needed so the software can write information to the destination disk. When I restart, my computer just boots to my log in screen in windows without writing my laptop's data to my SSD. I have done this 4 times and I am getting no where. I've watched videos on using the software and i'm following them step by step and I'm still failing.

What am I doing wrong?

Comments: 24718

Peter, welcome to these user forums.

Just to clarify some points - the version of Acronis supplied with SSD hardware by the likes of Kingston, Crucial etc is an OEM version and can be also an older version/build than the ATIH 2017 version which is the focus of this particular forum.

Next, starting any clone in the method you have described is not recommended by the MVP's in these forums, partially due to the type of experience you have described, but more importantly because of the risks involved that can leave you with an unbootable computer if anything goes wrong.

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Please see post: 128231: [IMPORTANT] CLONING - How NOT to do this!!! that was written after dealing with so many users like yourself doing cloning and having problems.

See also KB 2201: Support for OEM Versions of Acronis Products in relation to how / who supports your OEM Acronis software if help is needed beyond these user forums.

Comments: 1

Hi Steve,

I am currently typing this comment with my new SSD installed. Unfortunately I was completely unsuccessful in my efforts to use Acronis to copy my HDD data onto my Kingston SSD. I only am now getting back to this post, and was not aware that the method I was using was not recommended. I actually downloaded the Acronis software onto 3 computers in my house and was unable to copy any files onto the SSD using Acronis.

However, I watched a video of a gentleman who used a free piece of software called AOMEI Backupper. I downloaded and ran this program and was able to copy my HDD data to my new SSD in about 1.5 hours. I then installed the SSD and had to make a change in my computer's BIOS so it would boot properly, but now I'm fine.

I am completely aware that this issue was due to me being inexperienced with cloning. However, every video I watched on Youtube used an external enclosure to write information to the SSD via a USB connection. It just did not make sense to me that a program I could download for free could achieve my objective while the program that was supplied with the Kingston SSD gave me an hour worth of issues.

In any case, all my files are over and everything is in working order.

Comments: 24718

Peter, the main point is that you have cloned to the new SSD and have it up and working successfully.

There are video tutorials on using Acronis to do the cloning, some were linked in the bottom of my previous reference to post: [IMPORTANT] CLONING - How NOT to do this!!! plus there are a number of other video tutorials/guides in post: Great Acronis 'How-To' videos and other Acronis Resources

Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (ATIH 2010-2021) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone

MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
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Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Disk Director 12.5 Acronis Revive

What should be checked if an Acronis Home product does not accept serial number


  1. You insert serial number in Acronis product installation or activation wizard;
  2. You receive an error message similar to the following one:

    The serial number is incorrect. Please enter the correct number.



Possible causes are:

  • Serial number does not match the product that you are installing
  • Serial number is typed incorrectly
  • Issue with the serial number
  • Entered serial number could not be verified online

Acronis True Image 2018, 2019, 2020 and 2021

See the following article Acronis True Image: 'The serial number is incorrect' error

Acronis True Image 2014, 2015, 2016, 2017: click to expand

Kingston Acronis Serial Number

True Image 2013 and older, Acronis Disk Director 12 and older: click to expand
  1. Make sure that you are using the correct installation file. It is recommended to register your serial number on Acronis website and download the necessary installation file. See Downloading an Installation File of Acronis Software.
  2. If you have several Acronis Home products, make sure you selected the correct serial number.

    (!) Acronis True Image Home 2011 and Acronis True Image 11 Home are different products and use different serial numbers. See and Acronis True Image 11 Home.

    (!) Acronis True Image Home 2010 and Acronis True Image 10 Home are different products and use different serial numbers. See Acronis True Image Home 2010 and Acronis True Image 10.0 Home.

  3. Make sure that language of the installation file matches the language of serial number.

    (!) The following products can be installed in different languages using the same serial number: e.g. you can install a French version of the product using an English serial number (older Acronis Home products do not allow that):

    • Acronis True Image 2010 or later
    • Acronis Disk Director 11 Home
    • Acronis Backup and Security 2010
    • Acronis Internet Security Suite 2010
    • Acronis Antivirus 2010
  4. Make sure that you have a full serial number. Boxed versions of the product are sold with 16-symbol activation key that needs to be registered in order to obtain a full serial number. See .

    The following Acronis Home products use 64-symbol serial number (8 blocks of 8 symbols) for installation:

    • Acronis True Image Home 2009 or later
    • Acronis Disk Director 11 Home
    • Acronis Backup and Security 2010
    • Acronis Internet Security Suite 2010
    • Acronis Antivirus 2010

    Older Acronis Home products use 25-symbol serial number (5 blocks of 5 symbols):

  5. If you are typing the serial number manually (e.g. it is printed on CD sleeve) check the serial number for possible typos and misprints. Common misprints include:
    0 (zero) and O (Oscar)
    1 (one) and I (India)
    5 (five) and S (Sierra)
    8 (eight) and B (Bravo)
  6. Make sure that there are no spaces before or after serial number when you type or paste it in the available field. See also Pasting Serial Number in the Installation Wizard of Acronis Products.
  7. After you enter the serial number, Acronis product prompts you to enter another serial number:

    You specified a serial number for an Upgrade version of the product. In the second field please enter a serial number for an earlier version of Acronis product of the same product line (e.g. if you are installing Acronis True Image Home 2011, you should first enter the serial number for Acronis True Image Home 2011 Upgrade and then the serial number for Acronis True Image Home 2010). See also How to find the serial number of your Acronis product.

    (!) If an earlier version of Acronis product is already installed in your system, installation assistant will recognize serial number from the earlier version automatically and will not prompt you to enter a second serial number.

    (!) Acronis True Image 9.1/Echo Workstation is a corporate product and cannot be used as previous version for installing Acronis True Image Home and other products from Home & Home Office line.

  8. Check the list of known issues with Acronis Home products serial numbers:

More information

Contact Acronis Customer Central if you have any questions or need assistance.

(!) Serial number and license key are the same thing in Acronis products.

See also: