Acronis True Image Support

Select Category. Acronis True Image Backup and Antimalware for Personal Use; Cyber Protection for Businesses Acronis Cyber Protect, Acronis Cyber Backup, Acronis DeviceLock DLP; Cyber Protection for Service Providers Acronis Cyber Protect Cloud, Backup and Recovery, Anti-Malware; Acronis Cyber Files incl. Acronis Cyber Files, Acronis Files Connect and Acronis MassTransit. Acronis True Image 2021 added a suite of antivirus functions. In addition to its existing backup capabilities, True Image can also detect malware, monitor for intrusion and quarantine infected files. It is being positioned as a replacement for standalone backup and security products. If you have Acronis True Image Essential, Advanced or Premium subscription, you are eligible for free phone support while your subscription is active. For Acronis True Image 2021 or Acronis Disk Director please purchase Pay Per Incident support for consumer products to get phone support.

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Comments: 5

I'm on my second attempt to install the update, but it just hangs with the progress bar at about 1/3. I killed it after it ran all night (cancel didn't work - had to end task), rebooted and tried again. It's hung at the same place.

Comments: 24718

Houbenator, some options to suggest:

First, submit Feedback direct to Acronis including a System Report and/or open a Support Case with them to report this issue!

Second, ensure that you are running from an Administrator level account when attempting the update, and that any installed security software is not interfering with the Acronis processes.

If you are able to still open the ATI 2021 application then go to the main Settings panel and scroll to the bottom then use the option to export your backup task configuration to a zip file, if you haven't already done this recently.

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The next option would be to uninstall your current ATI 2021 application via the Control Panel > Programs & Features option, then download & run the Acronis Cleanup tool (link in my signature) followed by doing a Windows restart to complete the clean up actions.


After the restart, try doing a new, clean install of ATI 2021 using the latest update 5 installer that you can download from your Acronis Account pages.

Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (ATIH 2010-2021) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone

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MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
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Acronis True Image Tech Support


Acronis True Image Support Forum

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Disk Director 12.5 Acronis Revive