This item: Acronis True Image 2020 - 1 Computer by Acronis Windows 8.1 / 8 / 10 / Home Server / 7, Mac OS Sierra 10.12, Mac OS X El Capitan 10.11, Mac OS High Sierra 10.13, Mac OS Mojave 10.14, Mac OS Catalina 10.15 $49.99.
- Acronis True Image for Sabrent doesn't detect my Sabrent Q 1TB drive from an external USB-C enclosure. Not even after formatting the drive through Windows Disk Management. The drive works, Acronis just doesn't detect it and refuses to start.
- I purchased a Sabrent Rocket Q 1TB drive which I now have in an external USB-C enclosure. The Acronis True Image for Sabrent app doesn't detect the drive before or after formatting, even though Windows detects it and the drive works fine.
- This web page is about Acronis True Image for Sabrent version 24.5.24000 only. For more Acronis True Image for Sabrent versions please click below: 25.0.38260; 23.0.21470; Some files and registry entries are regularly left behind when you remove Acronis True Image for Sabrent. Folders remaining: C:Program Files (x86)Acronis.
Twice I have tried cloning my system that sits on a 256GB SSD to my 500GB Sabrent Rocket NVMe 4.0. After the cloning is done, I shut the laptop, take out the old SSD stick, and turn the laptop on; however, both times, Windows wasn't able to boot. It goes into diagnostics and fails to repair. Any help would be much appreciated.
Sinan, welcome to these public User Forums.
See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.
Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.
Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:
It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.
This is a situation where you need to create the Acronis Rescue Media and test booting your laptop from this to confirm that you can see the NVMe SSD drive. If you are using the Linux based rescue media, then this may not find NVMe drives and doesn't have support for any using RAID (for performance), so you would need to create WinPE media instead.
NVMe drives also normally require UEFI / GPT boot for the OS to support them, so the rescue media needs to use the same UEFI boot mode too.
See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media
I would imagine the issue is that moving from SSD to a PCIe NVME is not a true clone because the hardware/technology is different (not like a spinning drive and an SSD that are both SATA).
If the clone is successful, you may need to still go into the bios and specifically select the new drive as the first boot priority or it could be trying to boot something else like a CD rom, or external USB that is not bootable.
Ultimately though, I would try without cloning. Instead, make a full disk backup of the original drive. Then restore that backup to the new NVME drive. Disconnect the original, boot DIRECTLY INTO THE BIOS first and then make sure the new drive has first boot priority.
Also, we don't know how the original OS is/was installed? If it was a legacy (MBR) install and you cloned the drive, a PCIe NVME drive will never boot as it must be UEFI. If it is a Windows 7 OS, it will not boot by default since Windows 7 doesn't have native drivers to boot on a PCIe NVME drive (it can be done, but not natively). These are Windows limitations, but there is no background on the original system OS name and version, the original system OS install type (MBR/Legacy or UEF/GPT) and/or if the bios was configured with the correct boot settings.
(01). MVP WinPE Builder (02). MVP LogViewer
(03). MVP Google Drive (04). Cleanup Utility
(05). Cloning Correctly (06). Clone vs Backup
(07). Community Tools (08). Contact Support
(09). Product Documentation (10). OS MBR vs UEFI
(11). BOOT MBR vs UEFI (12). Common OEM Drivers
@Steve Smith Unfortunately I can't connect the old drive via USB cause even though it's SATA it's a PCIe stick as well and I don't have an enclosure box. That being said, that shouldn't be the problem as I completely take out the old disk before booting with the new one for the first time.
@Bobbo_3C0X1 I'm using Win10 Hone Edition. I always make sure that the boot order is in place.
However, I think you are onto something, regarding SATA to NVMe clone. I just checked the newly cloned disk through Disk Management, by putting it into another machine. The disk's largest partition is shown as (Primary Partition) but not (Boot, Page File, Crush Dump, Primary Partition). So I believe indeed it's not bootable.
I have just back up my system drive, and started recovering to the new drive with that image. I report the results once it's done but please let me know if you think of anything else.
In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues:
If you are facing another issue with the installation, please follow the instructions below to determine the root cause of the issue and to solve the problem.
Follow step-by-step instructions below to troubleshoot the issue. Complete the prerequisites step before proceeding to the error troubleshooting step.
- Make sure the operating system is supported:
Acronis True Image 2021: Supported Operating Systems
Acronis True Image 2020: Supported Operating Systems
Acronis True Image 2019: Supported Operating Systems
Acronis True Image 2018: Supported Operating Systems
Acronis True Image 2017: Supported Operating Systems
Acronis True Image 2016: Supported Operating Systems
Acronis True Image 2015: Supported Operating Systems
- Make sure your machine meets the hardware requirements:
see Acronis True Image 2021: System requirements
see Acronis True Image 2020: System requirements
see Acronis True Image 2019: System requirements
see Acronis True Image 2018: System requirements
see Acronis True Image 2017: System requirements and supported media
see Acronis True Image 2016: System requirements and supported media
see Acronis True Image 2015: System requirements and supported media
- Temporarily turn off your antivirus and antimalware applications.
Follow the correct installation procedure depending on your installation method:
- Acronis True Image 2021: How to install
Acronis True Image 2020: How to install
Acronis True Image 2019: How to install
Acronis True Image 2018: How to install
Acronis True Image 2017: Installation
Acronis True Image 2016: Installation
Acronis True Image 2015: Installation
Each time you start the program, Acronis True Image checks whether a new version of the software is available on the Acronis website. If so, the software provides a link for downloading a setup program of the new version.
To check for updates manually, start the program and then click Account (or Help in older versions) > Check for updates. Here you can also disable the automatic checks for updates.
To update Acronis True Image:
- Run the setup program of the updated version of Acronis True Image.
- Click Update.
- If prompted, specify the license keys.
- Follow the on-screen instructions.
Follow these instructions to uninstall Acronis True Image:
- Select Start -> Settings -> Control panel -> Add or remove programs -> select Acronis True Image -> Remove. Then follow the instructions on the screen.
- If you use Windows 7, select Start -> Control Panel -> Uninstall a program -> Acronis True Image -> Uninstall. Then follow the instructions on the screen. You may have to reboot your computer afterwards to complete the task.
- If you use Windows 8, click the Settings icon, then select Control Panel -> Uninstall a program -> Acronis True Image -> Uninstall.
- If you use Windows 10, click Start and select Control Panel -> Programs and Features -> Acronis True Image -> Uninstall.
- If you used the Acronis Secure Zone, Acronis Nonstop Backup or Acronis Extended Capacity Manager, select in the window that appears what to do with the zone, Nonstop Backup storages or extended capacity disks. Then click Next to proceed with the uninstallation procedure.
If uninstallation fails, you can use Acronis Cleanup Utility (we recommend to have/create a full backup before using the Cleanup Utility).
If all steps above have been executed and the issue still persists, go to the error troubleshooting step.
Issue types by root causes and troubleshooting step
If installation of Acronis True Image fails, it will automatically offer you to view the MSI log (see Creating an MS Installer Log of Acronis Software). Based on the information in the error message, the MSI Log and Windows Event Logs you can determine the root cause of the problem. Generally installation errors can be divided into the following categories:
- Installation from the standard installer (.exe file) hangs at some step and installation cannot be completed
- Insufficient resources to proceed with the operation
- Another software blocks operation
- Another msiexec.exe operation is not completed
- Installation hangs on resolving system paths (i.e. access is denied)
- System drivers cannot be installed
- Older Acronis files cannot be replaced
- Issue in the installer
- Disable antivirus software, firewall and all other security software which could block the installation, see .
- Using Task Manager (Start -> Run -> taskmgr -> Processes -> Show processes from all users, review the list or currently running processes) make sure that no other msiexec.exe operation is running at the same time. If it is the case, wait for it's completion or stop the process manually to proceed with Acronis installation.
- Check in the %TEMP% folder for the recent installation log. If installation log shows there are some problems with SnapAPI drivers, please try to remove/install it manually (see 1620: Removing Acronis SnapAPI Drivers); contact Acronis Support to get actuall installation files if the issues is related to other Acronis drivers.
- Lockup issues can be caused by corrupt installer, hence make sure you downloaded the file completely and checked MD5 check sum.
- Generally, how to proceed with lockup issues, see in 45992: Acronis Software: Troubleshooting Application Lockups.
- If files of an older Acronis version cannot be removed correctly, use the Cleanup Utility.
Components missing after installation
- Installed Acronis product cannot be launched
- Product startup icon is missing
- Acronis Windows services missing or cannot start
- Installation is corrupt
- Some installation or configuration issue
- Antivirus software blocked some components
- It is possible that installation completed with errors, in this case try to repair installation or install from scratch.
- If product startup icon is missing and product cannot be launched, try to repair installation or install from scratch.
Rollback on initial installation
- Installation of Acronis product ends with rollback on initial attempt to install Acronis on a machine
- Software/hardware drivers incompatibility
- Installation is blocked by antivirus software, firewall etc.
- License issues
- Issues with components dependencies and other (Acronis) products
- User-related issues (insufficient rights, incorrect credentials etc.)
- Check if there are any installation related error messages in the Windows event logs
- Make exclusions to the antivirus software as described in .
Rollback on UpdateUpgrade installation
- Installation fails over already used (or not completely uninstalled) Acronis version with rollback
- Previous version installed incorrectly
- Previous version uninstalled incorrectly
- Upgrade over a very old version (older drivers or registry entries cannot be removed automatically, cleanup tool does not help)
- Operating system issues (Microsoft libraries missing or corrupt etc.)
- User-related issues (insufficient rights, incorrect credentials etc.)
- Try to repair previous version using Acronis installer and reinstall update/upgrade.
- Try to remove previous version using using standard procedure or Acronis Cleanup Utility (we recommend to have/create a full backup before using the Cleanup Utility).
- The best way to resolve Windows issues is to reinstall operating system, but check Acronis and Microsoft support first, if there any known related issues with solutions.
Installation fails with error
Sabrent Rocket Acronis
- Installation fails with an error message displayed.
- Acronis Services cannot be registered properly during installation
- The Windows Installer process has insufficient contiguous virtual memory to verify that the .msi package or the .msp package is correctly signed.
- An issue with your Windows operating system which is unable to install the redistributable components of C Runtime. For example, installation of Microsoft Visual C++ 2008 Redistributable Package (or similar) will fail in the same way.
- During the installation, the Acronis Services have not been started/stopped in a timely fashion by the operating system.
- Check the quick solutions section.
- Proceed to collect information step.
- Uninstallation of Acronis True Image fails
- Failure on removing drivers, folders, files etc.
- Failure on unregistering modules
- Previous installation corrupt
- Installation package missing in operating system
- Access denied issues
- Try to uninstall everything from Acronis using Control panel in Windows.
- Use Acronis Cleanup Utility (we recommend to have/create a full backup before using the Cleanup Utility).
If the issue still persists, go to the collect information step and contact Acronis Customer Central.
Unsupported Operating System
- Installation fails with error 'Operating system is not supported'
- Acronis does not work properly after installation
- Wrong product purchased.
- Wrong installer downloaded.
- Operating system is not supported at all by the selected product.
- Make sure Acronis True Image supports your operating system. Check product documentation.
- Download the latest build from your account on Acronis website. See Downloading the Latest Build of Acronis Software.
If the issue still persists, go to the collect information step and contact Acronis Customer Central.
Application crashes during (un)installation
- .exe installer or msiexec.exe crash during installation
- Installer is broken
- Antivirus software blocks installation
- Operating system is not supported
- Issue in the product
- Make sure MD5 check sum of the installer is correct.
- Disable Firewall and Antivirus:
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
- Make sure the OS is supported.
- Extract installation files and try to install Acronis True Image from the MSI package.
- See this article to learn more about crashes: 45631: Acronis Software: Troubleshooting Application Crashes
Operating system crashes during (un)installation
- BSOD during (un)installation or machine reboots without visible BSOD
- Installing product on an unsupported operating system
- Operating system issues
- File system issues
- Hardware issues
- Driver incompatibility
- Make sure the operating system is supported.
- Install all Windows updates and patches.
- Check your machine for hardware, disk and file system issues using chhdsk /f /r command. In case some disk or file system errors cannot be fixed we cannot guarantee successful installation.
- If installation fails on installing any Acronis driver module, using newer driver version can be helpful, contact Acronis Customer central with reference to this article.
- Check if there is a known issue for the exact error code of BSOD. Check Acronis Knowledge Base, Microsoft Technet and other resources.
- Installation runs too slow
- Poor system resources or too much other processes on the machine are running at the same time
- A step in the installation proceeds is too slow (issue in the product)
- Stop all unneeded processes on your machine.
- Check hardware for disk issues.
- Using task manager make sure that only one installation process is running (Start -> Run -> taskmgr -> Processes -> Show processes from all users, review the list or currently running processes, msiexec.exe started under admin).
- Start installation again.
Sabrent Acronis Clone
General troubleshooting steps
Go to Start -> Run -> eventvwr.msc. Navigate to Windows Logs and check Application and System sections for error messages related to the installation procedure. Search for solution in Microsoft Support articles.
Go to known issues part and check for known solutions. If issue is not listed in known issues and persists, proceed to the next step.
Hanging vacuum bags for clothes. Check the MSI log for known issues. See Analyzing Installation Logs of Acronis Products Based on MSI Technology.
Collect Process Monitor Log and try to identify what is causing the installation error or problematic behavior.
If you cannot find a solution in KB articles and it is an installation over an older Acronis version, use Cleanup Utility in order to remove the previous version. Create Acronis bootable media and do a system backup before cleaning up (to make sure the system can be restored if something goes wrong) manually or using the Cleanup Utility.
Collect following information and contact Acronis Customer Central.
MSI Log and System report is mandatory on all installations occasions.
Alternatively check that installation log is included in the system report collected by the AcronisInfo Utility in the previous step.
Process Monitor Log
If the installation freezes, does not continue for a long time or it is not clear what is causing an error, collect Process Monitor log.
Installation can hang. In this case a dump of msiexec.exe must be created (if there are several processes with this name in task manager, every one of them should be dumped; it is preferable that a ProcDump utility is used to create the dump: see Creating Process Dumps with ProcDump).
If the installation leads to a complete system crash (reboot or BSOD) of system lockup, please collect full memory dump as described in Creating Windows Memory Dumps
Collect information with AcronisInfo Utility.
Usually issues during installation are caused by specific sequence of installed versions on your machine. If possible always provide information about previous versions.