Acronis True Image Login

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Acronis True Image Login

As network drive in Windows is mounted for current user and backups could be run independently of whether the user is logged on or not, Acronis True Image 2016 shows login prompt. The problem is that login prompt`s title is incorrect. It should read 'Enter your network folder credentials', not 'Enter your Windows credentials'. 2.3 Acronis True Image installation 8 2.4 Running Acronis True Image 9 2.5 Removing the program 9 CHAPTER 3. GENERAL PROGRAM INFORMATION 10 3.1 Main program window 10 3.2 Acronis Secure Zone 12 3.3 Acronis Startup Recovery Manager 16 3.4 Incremental images 17 CHAPTER 4.

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Acronis True Image Logs

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This article applies to:

  • Acronis Cyber Backup 12.5 Build 16428

Symptoms

1. You installed Update 6 of Acronis Cyber Backup 12.5, build 16428, Chrome dev canary.

2. You attempt to log in to backup console in Internet Explorer 8 or 11 via Sign in as current Windows user

3. Nothing happens, Backup console is not opened (or connection hangs)

OR

Error message is shown:

Object doesn't support property of method 'includes',

4. Login with user name and password works correctly.

Cause

Acronis true image log location

Issue in the product.

Solution

There are two possible workarounds:

  • Use the option 'Enter user name and password' and specify credentials for the current user;
  • Use a different web browser: Microsoft Edge (make sure that the latest version is installed), Google Chrome, Opera, Mozilla Firefox.

This issue does not reproduce in Acronis Cyber Protect 15. If you have active maintenance, you can upgrade at no charge: see Acronis Cyber Protect 15: How to download a free upgrade.

More information

Note that Internet Explorer 8 is not supported by Acronis Cyber Backup 12.5 and proper functioning is not guaranteed. The list of supported browsers can be found on Supported web browsers page.

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