Acronis True Backup

Due to specifics of product design, Nonstop backup cannot be added back to the list of backups if it was removed. To access and/or continue a previously made backups, click the small arrow button in the left bottom corner of Acronis True Image screen and select Add existing backup: 2. The Browse dialog window opens. Acronis True Image Cloud is a subscription-based software plus service offering that allows both local and online backup with unlimited cloud backup, and offers backup for a selection of mobile phones and tablets.

  • See file sizes, backup speeds, and color-coded displays of the type of data stored. Backup & Recovery Mirror imaging. All‑in‑one recovery drives. It’s easy to ensure your data is available for recovery, no matter what happens. Compatibility Acronis True Image for Sabrent is compatible with Windows 10.
  • What is Acronis True Image for Sabrent? Download Acronis Acronis True Image for Sabrent is an integrated software suite that ensures the security of all of the information on your PC. Backups allow you to recover your computer system should a disaster occur, such as losing data, accidentally deleting critical files or folders, or suffering a complete hard disk crash.
  • Acronis True Image 2020 for PC ( Build # 20770, 595.5 MB )2019-08-29Release notes. Known issues and limitations of this version. Please note that the new technology for disk-level backup is introduced in Acronis True Image and is being improved, so it may currently have the following limitations.

Acronis True Image for Western Digital can clone drives, backup the operating system, applications, settings and all of your data. Acronis True Image for Western Digital provides you with all the essential tools you need to recover your computer system should a disaster occur, such as losing data or accidentally deleting critical files or folders. If failures occur that block access to information or affect system operation, you will be able to restore the system and the lost data easily.

NOTE: At least one WD branded or SanDisk branded HDD or SSD is needed as source drive or destination drive for this program to perform cloning.

Acronis Backup True Image 2021

We have upgraded from Acronis 2020 to the latest version of Acronis True Image for Western Digital. Below you will find a link to the latest Acronis True Image for Western Digital software with support for both PC and Mac machines.


Acronis True Image for Western Digital (PC & Mac)

User Manual (for PC)
User Manual (for Mac)

Online Resources:
Acronis True Image for Western Digital Online User Guide and Solutions

Acronis True Image for Western Digital has been tested on the following operation systems:
For PC
Supported operating system

  • Windows 10 (all editions, including November 2019 Update, except for Windows IoT edition and
    Windows 10 LTSB) *
  • Windows 8.1 (except for Windows Embedded editions)
  • Windows 8 (except for Windows Embedded editions)
  • Windows 7 SP1 (all editions)
  • Windows Home Server 2011
* Beta builds are not supported. More information

Supported file systems

  • NTFS
  • Ext2/Ext3/Ext4
  • ReiserFS(3) *
  • Linux SWAP *
  • HFS+*/HFSX*
  • FAT16/32/exFAT * **
* File systems are supported only for disk or partition backup/recovery operations.
** Disk recovery, partition recovery, and cloning operations are supported without resizing.

Supported storage media

  • Hard disk drives (HDD*
  • Solid State Drives (SSD)
  • Networked storage devices
    - My Cloud (Sequoia)
    - My Cloud (Glacier)
    - WD Cloud for Japan
    - My Cloud Mirror
    - My Cloud Mirror (Gen 2)
    - My Cloud EX2
    - My Cloud EX2 Ultra9 Copyright © Acronis International GmbH, 2003-2020
    - My Cloud EX2100
    - My Cloud EX4
    - My Cloud EX4100
    - My Cloud DL2100
    - My Cloud DL4100
    - My Cloud PR2100
  • USB 1.1 / 2.0 / 3.0, eSATA, FireWire (IEEE-1394), SCSI, and PC card storage device
  • Recovery of a dynamic volume as a dynamic volume with manual resizing is not supported.
  • 'Clone disk' operation is not supported for dynamic disks.

For Mac
Supported operating systems:
  • macOS Catalina 10.15
  • macOS Mojave 10.14
  • macOS High Sierra 10.13
  • macOS Sierra 10.12
  • OS X El Capitan 10.11
  • APFS
  • HFS+ (including Core Storage)5 Copyright © Acronis International GmbH, 2003-2020
  • FAT32
  • NTFS (including Boot Camp)
Backing up data to a disk is NOT supported with an NTFS file system. However, you can recover data from a backup
located on this type of file system.

Supported storage media:
This product is licensed for storage devices by Western Digital hardware brands, including WD,
SanDisk, and G-Tech.
  • Internal drives (HDD, SSD, RAID)
  • USB drives
  • FireWire drives
  • Thunderbolt drives
  • Network shares, NAS
    - My Cloud (Sequoia)
    - My Cloud (Glacier)
    - WD Cloud for Japan
    - My Cloud Mirror
    - My Cloud Mirror (Gen 2)
    - My Cloud EX2
    - My Cloud EX2 Ultra
    - My Cloud EX2100
    - My Cloud EX4
    - My Cloud EX4100
    - My Cloud DL2100
    - My Cloud DL4100
    - My Cloud PR210

Comments: 2

I just started a new image backup to a usb disk drive and Acronis True Image 2016 reports the operation is queued. How can that be, there are no other backups going on although sometimes it appears that Acronis is doing something in the background which I don't want. This is very annoying because I have other computers that need to be backed up and this one is stalling.

Any suggetions?

Thanks much.


Comments: 24718

Hello JV, normally as you have indicated, a queued operation would suggest that another operation is in progress.

Have you setup either Nonstop or Sync for ATIH 2016?

What does the Windows Task Manager show for active Acronis tasks / TrueImage tasks?

Have you checked to see what activity is indicated in the Acronis log files - there will normally be a service_* log for an active backup task- look in C:ProgramDataAcronisTrueImageHomeLogs.

Comments: 2

Thanks for the comments. I have not setup a Nonstop or Sync for ATIH and the Windows10 task manager does not show any Acronis tasks. I looked for the log file but could not find one, there is no C:ProgramData file on my computer.

Any further suggestions?



Comments: 24718

JV, the C:ProgramDataAcronisTrueImageHome folders are often hidden and you will need to change the Folder Options in Windows Explorer to Show hidden, files and drives in order to see it.

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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (ATIH 2010-2021) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone

MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
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Note: Please do not expect any instant reply for private messages as I am often unable to access these due to forum timeout errors!

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Disk Director 12.5 Acronis Revive
Forum Moderator
Comments: 6067

Hello JV,

This issue can occur when some other backup job is marked as 'running' in Acronis Scheduler, which is able to run only 1 task at time. A workaround would be to re-create Acronis databases (backup tasks need to be reconfigured after that):

1) delete all tasks using task zap command

2) stop all Acronis services

3) terminate the following processes in task manager: trueimagemonitor.exe, tibmountermonitor.exe, trueimage.exe, trueimagehomeservice.exe

4) rename the folders C:ProgramDataAcronisTrueImageHomeScripts and C:ProgramDataAcronisTrueImageHomeDatabase (e.g. ScriptsOld and DatabaseOld). Please note that ProgramData folder can be hidden on particular systems.

5) Start Acronis services anew and check if the application works as expected.

Thank you,

Comments: 2

You were right, ProgramData was a hidden file and the log files show that a continuous backup was going on and also a scheduled backup. I was not aware that I had initiated either. I ran the task zap command and deleted all tasks, don't know how to stop all Acronis services. There were no Acronis tasks shown in the task manager to bew terminated. Did not rename the folders, too lazy. Will restart Acronis next time I want to do a backup. Now, running other programs and waiting to see if any Acronis activity occurer.

Thanks, I think we are making progress.


Forum Star

Acronis Backup True Image

Comments: 1413


To stop Acronis services, goto Win 10 Settings and do a search on 'Services'. One of the items displayed will be 'View Local Services' . Click on that and it will bring up a list of services. Acronis services should be at or near the top of the list. Click on each Acronis service and you should get an option to stop. Services will restart at next boot up or when starting ATI.


Using Acronis 2020


Acronis True Backup

Comments: 1

Acronis True Backup

I had a power outage on the backup network drive at the scheduled backup time for 2018. Once power was restored and the drive's network connection verified, the status had gone to queued, and then just sat there. There was nothing in the log showing a running process. I did a Stop then a Backup Now, and it is running normally. This suggests that whatever is looking to go from queued to running is not working properly.